IT Service Desk Manager Assistant

3 weeks ago


Dover, Kent, United Kingdom Migrant Help Full time

Migrant Help is a leading charity that has been delivering vital support and advice services to migrants across the UK since 1963. Our vision is for a global society that protects migrants, treats them with respect, and enables them to reach their full potential. We foster a culture in which equality, diversity, and inclusion are recognised, valued, and encouraged. Our values are built around our commitment to providing exceptional support to our clients, and we are looking for a dedicated IT professional to join our team.

About the Role:

The Assistant IT Service Desk Manager will play a vital role in providing technical support across the organisation, helping to progress the Migrant Help Strategy of 2024-29. Working within our IT & Data department, you will be responsible for providing expert technical guidance and support to our staff, ensuring that our IT systems are running smoothly and efficiently.

Key Responsibilities:

  1. Provide technical support to staff across the organisation, resolving IT issues and queries in a timely and efficient manner.
  2. Work collaboratively with the IT team to identify and resolve technical issues, ensuring that our IT systems are always running at optimal levels.
  3. Develop and maintain technical documentation and knowledge bases, ensuring that our staff have access to the information they need to perform their roles effectively.


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