Digital Field Service Engineer
3 weeks ago
Role Summary:
The Field Service Engineering Specialist is a customer-facing extension of the Flowserve digital products and automation engineering team. This engineer will support electric actuation activities for all digital products interacting with third-party host control systems.
This person will service, troubleshoot, and commission customer network installations, with a strong understanding and working capability with specific network protocols, including HART, Foundation Fieldbus, Profibus, and connectivity / interoperability with host systems via wired and wireless protocols and technologies.
This role requires travel as necessary (up to 50%), even internationally, and the engineer must live close to a major airport.
Responsibilities Include:
- Combining technical knowledge with relationship skills to execute defined global strategies, such as Red Raven and VALVESIGHT, aimed at increasing profitability among products within FCD's Service and solutions Group.
- Supporting Product Management on technical tasks related to key elements of Product Development (PD), Technology Development.
- Providing services activities, including utilization of FLS diagnostics capability in trouble shooting, analysis, inspection, compatibility issues between FLS digital products and customers control systems (DCS, SIS, PLC).
- Triaging instrument performance and connectivity to host control or asset management systems, including the main communication protocols in the process control industry.
- Training end users and direct FLS support personnel in network trouble shooting and commissioning, using the right tools to resolve network and communication issues.
- Acting as a mentor to internal and external associates, regularly engaging and including junior engineers in active field support cases, and providing regular dedicated training to build collective expertise within the product and network communication protocols.
- Helping customers conceptually design new applications, migrate from older technology, and upgrade from lower cost solutions in many industries, including Oil & Gas, Power, Chemical, Water/Wastewater, and Mining.
- Providing external and internal technical assistance and recommendations on various aspects of digital network interoperability with Host control systems.
- Completing understanding of the use of diagnostic systems for predictive and preventative maintenance and what scripted diagnostics are illustrating.
- Augmenting sales and application engineering efforts by providing pre-sales digital control application assistance and problem solving with regards to spec reviews, take-offs, product selection, and preparing proof of concept demos.
- Supporting Commercial operations with technical clarifications on key projects and opportunities.
- Supporting sales team efforts when needed, including customer, sales channel training and technical support meetings, making technical presentations and demonstrating how a digital product meets the client's needs.
- Interacting directly with customers, as required, to ensure that the Voice of the Customer (VOC) is effectively communicated to the product management.
- Supporting and sharing competitor performance seen in the field and helping to establish competitive benchmarking efforts.
- Actively supporting a positive safety culture to reduce injuries and maintain a safe work environment.
Requirements:
- MS or BS in Mechanical, Electrical, Computer, Chemical or other related engineering field, or 5+ years in Industrial Networks in lieu of degree.
- 5 to 10 years as a technical problem solver that has experience with the systems and networks (DCS, SIS, AMS) including the integration of actuation, valves, and instruments.
- Proven industrial digital communication experience with a history of device commissioning.
- This is a regional role and the FSE must be fluent in English communication, verbal, reading, and writing.
- Strong understanding of fluid flow in process control environments including tuning these flow loops.
- Ability to explain digital and mechanical concepts and articulate recommendations that detail value that customers are willing to pay for.
- Comprehensive working knowledge of Instrumentation and process control and the elements in a flow loop (PID control, flowmeters, different process sensors, transmitters, valves, analog and digital communications, DCS, PLC, and asset management systems).
- Comprehensive working knowledge of digital communications protocols – HART, FF and Modbus. (Profibus DP and PA knowledge) / FDT/DTM technology.
- Comprehensive working knowledge about the main DCS and related Asset Management Systems (Emerson DeltaV/AMS; Yokogawa Centum VP/PRM; Honeywell Experion/FDM).
- Comprehensive working knowledge about the main FDT Frames {M&M & Flowserve's frame), PACTware, FieldMate and FieldCare}.
- Knowledgeable in removing, installing and starting-up digital products including software installations.
- Comprehensive knowledge of technical designs, engineering drawings, and schematics.
Flowserve Offers:
Competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k), and many other excellent benefits.
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
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Dover, Kent, United Kingdom Flowserve Corporation Full timeJob Summary: The Field Service Engineer Specialist for Electric Actuation and Digital Products is a customer-facing role that extends the Flowserve digital products and automation engineering team. This position will support electric actuation activities for all digital products interacting with third-party host control systems. The engineer will service,...
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