Pharmaceutical Service Assistant

3 weeks ago


Dover, Kent, United Kingdom White Cliffs Medical Centre Full time

Job Summary

We are seeking a skilled Dispenser/Receptionist to join our team at White Cliffs Medical Centre. The successful candidate will be responsible for processing prescriptions in accordance with practice policy and legislation, while also supporting the lead dispenser/practice manager in delivering a high-level service.

Key Responsibilities

  • Checking medicines dispensed for discrepancies
  • Dispensing medicines safely and accurately
  • Collecting prescription charges
  • Maintaining stock levels and liaising with the dispensary manager
  • Receiving and storing supplies
  • Ensuring controlled drugs are dispensed correctly
  • Safe disposal of returned and out-of-date medicines
  • Processing repeat prescriptions within 48 hours
  • Providing patient advice on prescription matters
  • Processing prescription requests via various channels
  • Assisting with Dossett boxes and monthly returns
  • Maintaining a clean and safe working environment

Secondary Responsibilities

  • Participating in audits as directed
  • Providing guidance to trainee staff and students
  • Remaining current with guidance and ensuring compliance with NICE, CQC, etc.
  • Carrying out reception/admin duties

Person Specification

Qualifications

  • Qualified Dispenser (NVQ Level 2)
  • GCSE English and Maths at Grade C (4) or above

Experience

  • Experience working in a dispensary
  • Experience working with the general public/patients

Skills

  • Excellent communication skills
  • Strong IT skills
  • Clear telephone manner
  • Competent in Office and Outlook
  • Ability to promote best practice
  • Effective time management
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem-solving and analytical skills
  • Ability to follow policy and procedure

Desirable Skills

  • EMIS/SystmOne/Vision user skills
  • Ability to manage payments and stock

Personal Qualities

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic
  • Ability to work under pressure


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