Pharmaceutical Assistant

20 hours ago


Dover, Kent, United Kingdom White Cliffs Medical Centre Full time

Job Summary

We are seeking a highly skilled and experienced Dispenser to join our team at White Cliffs Medical Centre. As a key member of our dispensary team, you will be responsible for processing prescriptions in accordance with practice policy and legislation, while providing excellent patient care and support.

Primary Responsibilities

  • Check all medicines dispensed for accuracy and discrepancies
  • Dispense medicines to entitled patients safely and accurately
  • Collect prescription charges in accordance with dispensary protocol
  • Maintain stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering
  • Receive and store supplies in accordance with current policy, ensuring the cold chain is maintained where applicable
  • Ensure controlled drugs are dispensed in accordance with practice policy
  • Safely dispose of returned and/or out of date medicines
  • Process repeat prescriptions within a 48-hour timeframe
  • Provide patients with advice regarding all prescription matters
  • Process prescription requests via email, phone, fax, face-to-face, and online
  • Process Dossett boxes
  • Assist the dispensary manager in preparing monthly returns
  • Maintain a clean and safe working environment at all times
  • Maintain accurate records at all times, reading coding entries appropriately

Secondary Responsibilities

  • Participate in audits as directed by the audit lead
  • Provide guidance for trainee dispensary staff and students as necessary
  • Remain current with the latest guidance, ensuring the dispensary conforms to NICE, CQC, etc. guidance
  • Carry out reception/admin duties

Person Specification

Qualifications

  • Qualified Dispenser (NVQ Level 2)
  • GCSE (or equivalent) English and Maths at Grade C (4) or above

Experience

  • Experience of working in a dispensary
  • Experience working with the general public/patients

Skills

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Ability to promote best practice regarding all pharmaceutical matters
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

Desirable

  • EMIS/SystmOne/Vision user skills
  • Capable of managing payments (invoices, cash, etc.)
  • Ability to effectively manage stock, including ordering, rotation, disposal, etc.

Personal Qualities

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure


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