Dispenser/Receptionist

Job Summary

We are seeking a skilled and experienced Dispenser to join our team at White Cliffs Medical Centre. As a key member of our dispensing team, you will be responsible for providing high-quality patient care and ensuring the safe and accurate dispensing of medicines.

Primary Responsibilities

• To check all medicines dispensed, ensuring there are no discrepancies.
• To dispense medicines to the entitled population safely and accurately.
• To collect prescription charges in accordance with dispensary protocol.
• To maintain stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering.
• To receive and store supplies in accordance with current policy, ensuring the cold chain is maintained where applicable.
• To ensure controlled drugs are dispensed in accordance with practice policy.
• To safely dispose of returned and/or out of date medicines.
• To ensure all repeat prescriptions are processed within a 48-hour timeframe.
• To provide patients with advice regarding all prescription matters.
• To process prescription requests via email, phone, fax, face-to-face, and online.
• To process Dossett boxes.
• To assist the dispensary manager in the preparation of monthly returns.
• To maintain a clean and safe working environment at all times.
• To maintain accurate records at all times, reading coding entries appropriately.

Secondary Responsibilities

• To participate in audit as directed by the audit lead.
• To provide guidance for trainee dispensary staff and students as necessary.
• To remain current with the latest guidance, ensuring the dispensary conforms to NICE, CQC, etc. guidance.
• To carry out reception/admin duties as required.

Person Specification

• Experience of working in a dispensary.
• Experience working with the general public/patients.

Qualifications

• Qualified Dispenser (NVQ Level 2).
• GCSE (or equivalent) English and Maths at Grade C (4) or above.

Skills

• Excellent communication skills (written and oral).
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• Ability to promote best practice regarding all pharmaceutical matters.
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem-solving and analytical skills.
• Ability to follow policy and procedure.

Personal Qualities

• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.