Dispenser/Receptionist

2 weeks ago

Dover, Kent, United Kingdom White Cliffs Medical Centre Full time

Job Summary

We are seeking a skilled and experienced Dispenser to join our team at White Cliffs Medical Centre. As a key member of our dispensing team, you will be responsible for providing high-quality patient care and ensuring the safe and accurate dispensing of medicines.

Primary Responsibilities

  • To check all medicines dispensed, ensuring there are no discrepancies.
  • To dispense medicines to the entitled population safely and accurately.
  • To collect prescription charges in accordance with dispensary protocol.
  • To maintain stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering.
  • To receive and store supplies in accordance with current policy, ensuring the cold chain is maintained where applicable.
  • To ensure controlled drugs are dispensed in accordance with practice policy.
  • To safely dispose of returned and/or out of date medicines.
  • To ensure all repeat prescriptions are processed within a 48-hour timeframe.
  • To provide patients with advice regarding all prescription matters.
  • To process prescription requests via email, phone, fax, face-to-face, and online.
  • To process Dossett boxes.
  • To assist the dispensary manager in the preparation of monthly returns.
  • To maintain a clean and safe working environment at all times.
  • To maintain accurate records at all times, reading coding entries appropriately.

Secondary Responsibilities

  • To participate in audit as directed by the audit lead.
  • To provide guidance for trainee dispensary staff and students as necessary.
  • To remain current with the latest guidance, ensuring the dispensary conforms to NICE, CQC, etc. guidance.
  • To carry out reception/admin duties as required.

Person Specification

  • Experience of working in a dispensary.
  • Experience working with the general public/patients.

Qualifications

  • Qualified Dispenser (NVQ Level 2).
  • GCSE (or equivalent) English and Maths at Grade C (4) or above.

Skills

  • Excellent communication skills (written and oral).
  • Strong IT skills.
  • Clear, polite telephone manner.
  • Competent in the use of Office and Outlook.
  • Ability to promote best practice regarding all pharmaceutical matters.
  • Effective time management (planning and organising).
  • Ability to work as a team member and autonomously.
  • Good interpersonal skills.
  • Problem-solving and analytical skills.
  • Ability to follow policy and procedure.

Personal Qualities

  • Polite and confident.
  • Flexible and cooperative.
  • Motivated.
  • Forward thinker.
  • High levels of integrity and loyalty.
  • Sensitive and empathetic in distressing situations.
  • Ability to work under pressure.

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