Dispenser/Receptionist

Job Summary

The Dispenser/Receptionist will be responsible for the processing of prescriptions in accordance with practice policy and extant legislation. The post holder will support the lead dispenser/Practice Manager in ensuring a high-level of service is delivered at all times, while supporting the multi-disciplinary team in line with the strategic objectives of the practice.

Primary Responsibilities

• Checking all medicines dispensed, ensuring there are no discrepancies
• Dispensing medicines to the entitled population safely and accurately
• Collecting prescription charges in accordance with dispensary protocol
• Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering
• Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable
• Ensuring controlled drugs are dispensed in accordance with practice policy
• Safe disposal of returned and/or out of date medicines
• Ensuring all repeat prescriptions are processed within a 48-hour timeframe
• Providing patients with advice regarding all prescription matters
• Processing prescription requests via email, phone, fax, face-to-face and online
• Processing Dossett boxes
• Assisting the dispensary manager in the preparation of monthly returns
• Maintaining a clean and safe working environment at all times
• Maintaining accurate records at all times, reading coding entries appropriately

Secondary Responsibilities

• Partaking in audit as directed by the audit lead
• Providing guidance for trainee dispensary staff and students as necessary
• Remaining current with the latest guidance, ensuring the dispensary conforms to NICE, CQC etc guidance
• Carrying out reception/admin duties

Person Specification

Qualifications

• Qualified Dispenser (NVQ Level 2)
• GCSE (or equivalent) English and Maths at Grade C (4) or above

Experience

• Experience of working in a dispensary
• Experience working with the general public/patients

Skills

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Ability to promote best practice regarding all pharmaceutical matters
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure