Customer Service Representative

22 hours ago

Worcester, Worcestershire, United Kingdom Worcestershire County Council Full time

About the Role

We are seeking a highly skilled and motivated Team Support Officer to join our Reablement Contact Centre team. As a key member of our team, you will provide exceptional customer service and support to our clients, their families, and other stakeholders.

Key Responsibilities

  • Answering telephone calls and responding to customer inquiries in a professional and courteous manner
  • Providing clerical and administrative support to the team, including data entry and record-keeping
  • Working collaboratively with other team members to achieve service delivery targets and objectives
  • Developing and maintaining effective relationships with clients, families, and other stakeholders

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Good knowledge of Microsoft packages, particularly Excel
  • Ability to remain calm and organized under pressure

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional learning and development
  • A hybrid working arrangement to support work-life balance
  • A supportive and collaborative team environment

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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