Customer Service Representative Worcestershire

23 hours ago


Worcester, Worcestershire, United Kingdom Service Care Solutions - Housing Full time
Job Title: Highways and Transport DRT Customer Services Adviser

Are you passionate about delivering exceptional customer service and making a positive impact in your community?

We are seeking a dedicated and skilled Highways and Transport DRT Customer Services Adviser to join our team at Service Care Solutions - Housing. As a valued member of our Customer Services Contact Centre, you will be at the forefront of supporting our community, helping to resolve complex queries and ensuring high-quality service delivery.

Key Responsibilities:
  • Act as the first point of contact for telephone, webchat, and online enquiries.
  • Provide vital information and advice on behalf of Worcestershire County Council and partners.
  • Prioritize key actions during emergency response and severe weather events.
  • Deliver end-to-end customer support and take responsibility for resolving issues.
  • Advocate for customers, liaising between them and service areas to ensure efficient communication.
  • Ensure accurate electronic records of all customer interactions.
  • Proactively identify and assist with service improvements.
Requirements:
  • Significant experience in a customer service environment, particularly within contact centers.
  • Proven ability to handle complex queries and deliver advice to a wide range of customers.
  • Skilled in using multiple ICT systems to access, record, and provide information.
  • Strong problem-solving abilities, with a creative approach to resolving issues.
  • A high level of integrity when handling sensitive or confidential information.
  • Minimum of 3 GCSEs or equivalent, including Maths and English (Grade C or above), with NVQ Level 3 or equivalent qualification.


  • Worcester, Worcestershire, United Kingdom Service Care Solutions - Housing Full time

    **Job Title:** Highways and Transport DRT Customer Services Adviser**Job Type:** Temporary Ongoing**Location:** Worcestershire**Job Description:**We are seeking a dedicated and customer-focused individual to join our team as a Highways and Transport DRT Customer Services Adviser. As a valued member of our Customer Services Contact Centre, you will be...


  • Worcester, Worcestershire, United Kingdom Service Care Solutions - Housing Full time

    **Job Title:** Highways and Transport DRT Customer Services Adviser**Job Type:** Temporary Ongoing**Location:** Worcestershire**Job Description:**We are seeking a dedicated and customer-focused individual to join our team as a Highways and Transport DRT Customer Services Adviser. As a valued member of our Customer Services Contact Centre, you will be...


  • Worcester, Worcestershire, United Kingdom Service Care Solutions - Housing Full time

    **Job Summary**We are seeking a dedicated and customer-focused individual to join our team as a Highways and Transport Customer Support Specialist at Service Care Solutions - Housing. As a valued member of our customer services contact centre, you will be responsible for providing exceptional support to our community, helping to resolve complex queries and...


  • Worcester, Worcestershire, United Kingdom Service Care Solutions - Housing Full time

    **Job Summary**We are seeking a dedicated and customer-focused individual to join our team as a Highways and Transport Customer Support Specialist at Service Care Solutions - Housing. As a valued member of our customer services contact centre, you will be responsible for providing exceptional support to our community, helping to resolve complex queries and...


  • Worcester, Worcestershire, United Kingdom Great Western Railway Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Advisor at Worcestershire Parkway station.Key ResponsibilitiesProvide exceptional front-line customer service and be proactive in meeting customer needs.Sell the full range of tickets and services to customers in a friendly, professional, and...


  • Worcester, Worcestershire, United Kingdom Great Western Railway Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Advisor at Worcestershire Parkway station.Key ResponsibilitiesProvide exceptional front-line customer service and be proactive in meeting customer needs.Sell the full range of tickets and services to customers in a friendly, professional, and...


  • Worcester, Worcestershire, United Kingdom Worcestershire Children First Full time

    Job OverviewWorcestershire Children First is a dynamic and innovative organization that provides essential services to children and families in Worcestershire. We are seeking a highly skilled and dedicated individual to join our team as a Business Support Officer.Key ResponsibilitiesProvide expert advice and guidance to families, partner organizations,...


  • Worcester, Worcestershire, United Kingdom Worcestershire Children First Full time

    Job OverviewWorcestershire Children First is a dynamic and innovative organization that provides essential services to children and families in Worcestershire. We are seeking a highly skilled and dedicated individual to join our team as a Business Support Officer.Key ResponsibilitiesProvide expert advice and guidance to families, partner organizations,...


  • Worcester, Worcestershire, United Kingdom Worcestershire County Council Full time

    About the Role:Worcestershire County Council's Transport Commissioning Team is seeking a skilled professional to join their dynamic and driven team. As a Transport Allocation Officer, you will play a crucial role in delivering effective and quality transport services to the residents of Worcestershire.Key Responsibilities:Work collaboratively with the...


  • Worcester, Worcestershire, United Kingdom Worcestershire County Council Full time

    About the Role:Worcestershire County Council's Transport Commissioning Team is seeking a skilled professional to join their dynamic and driven team. As a Transport Allocation Officer, you will play a crucial role in delivering effective and quality transport services to the residents of Worcestershire.Key Responsibilities:Work collaboratively with the...


  • Worcester, Worcestershire, United Kingdom ISS Full time

    About the RoleWe are seeking a skilled and customer-focused Switchboard Operator to join our team at Worcestershire Royal Hospital. As a key member of our customer service team, you will play a vital role in connecting callers to the right departments and personnel.Key ResponsibilitiesAnswering internal and external calls in a timely and efficient...


  • Worcester, Worcestershire, United Kingdom ISS Full time

    About the RoleWe are seeking a skilled and customer-focused Switchboard Operator to join our team at Worcestershire Royal Hospital. As a key member of our customer service team, you will play a vital role in connecting callers to the right departments and personnel.Key ResponsibilitiesAnswering internal and external calls in a timely and efficient...


  • Worcester, Worcestershire, United Kingdom Worcestershire County Council Full time

    About the RoleWe are seeking a highly skilled and motivated Team Support Officer to join our Reablement Contact Centre team. As a key member of our team, you will provide exceptional customer service and support to our clients, their families, and other stakeholders.Key ResponsibilitiesAnswering telephone calls and responding to customer inquiries in a...


  • Worcester, Worcestershire, United Kingdom Worcestershire County Council Full time

    About the RoleWe are seeking a highly skilled and motivated Team Support Officer to join our Reablement Contact Centre team. As a key member of our team, you will provide exceptional customer service and support to our clients, their families, and other stakeholders.Key ResponsibilitiesAnswering telephone calls and responding to customer inquiries in a...

  • Head of Service

    4 weeks ago


    Worcester, Worcestershire, United Kingdom Worcestershire County Council Full time

    Head of Service – Mental Health Salary: £64,718 to £68,562 per annum (Pay award pending)35 Hours per WeekLocation: Worcester (Main base), hybrid working, offices available in BromsgrovePermanentThis is an exciting time to join the senior leadership team as Head of Service for Mental Health Social Work Services within Adult Social Care in Worcestershire....


  • Worcester, Worcestershire, United Kingdom ISS Full time

    About the RoleWe are seeking a skilled and customer-focused Switchboard Operator to join our team at Worcestershire Royal Hospital.Key ResponsibilitiesAnswering internal and external calls with high accuracy and efficiencyProviding exceptional customer service and support to callersOperating the internal bleep system and maintaining accurate...


  • Worcester, Worcestershire, United Kingdom ISS Full time

    About the RoleWe are seeking a skilled and customer-focused Switchboard Operator to join our team at Worcestershire Royal Hospital.Key ResponsibilitiesAnswering internal and external calls with high accuracy and efficiencyProviding exceptional customer service and support to callersOperating the internal bleep system and maintaining accurate...


  • Worcester, Worcestershire, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

    About the RoleWe are seeking a highly motivated and compassionate Healthcare Assistant to join our team on Laurel 2 Oncology, a 17-bed inpatient unit at Worcestershire Royal Hospital. As a key member of our multidisciplinary team, you will provide exceptional patient care and support to patients with a range of cancers receiving systemic anti-cancer...


  • Worcester, Worcestershire, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

    About the RoleWe are seeking a highly motivated and compassionate Healthcare Assistant to join our team on Laurel 2 Oncology, a 17-bed inpatient unit at Worcestershire Royal Hospital. As a key member of our multidisciplinary team, you will provide exceptional patient care and support to patients with a range of cancers receiving systemic anti-cancer...


  • Worcester, Worcestershire, United Kingdom Hewett Recruitment Full time

    Job DescriptionJob Title: Customer Care CoordinatorJob Type: Full-time, Temporary/Permanent ContractLocation: Small village in WorcestershireHours: 41.5 hours per week, Monday-Friday with alternating weekend work days/timesPay Rate: £11.44 per hourJob SummaryWe are seeking a highly skilled and compassionate Customer Care Coordinator to join our team at...