Customer Service Representative

2 days ago

Worcester, Worcestershire, United Kingdom NEC Full time

Job Summary

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our delivery team, you will be responsible for providing exceptional customer service to patients and healthcare professionals.

Key Responsibilities

  • Provide timely and effective communication to patients and healthcare professionals via telephone.
  • Book, cancel, or reschedule appointments for diabetic eye screening services.
  • Ensure accurate database validation and cleansing.
  • Issue timely notifications to patients and healthcare professionals.
  • Work as part of a delivery team or individually to achieve targets.

Requirements

  • Broad Telephony/Communications background.
  • VOIP experience.
  • Comfortable working with software logs to triage issues.
  • Experience with Microsoft Client/Server/Database.
  • Excellent problem analysis and solving skills.
  • Positive attitude and ability to work well in a team.

Desirable Attributes

  • Knowledge of Telephony systems and call centre experience.
  • Experience of database data entry.
  • Competent with MS Word and Excel.
  • Customer Service skills.

Benefits

  • Private Medical Cover funded by NEC.
  • 25 days paid holiday with the option to buy/sell.
  • 4 x basic salary life assurance cover funded by NEC.
  • Group Pension Plan with employer contributions.
  • Flexible benefits to suit individual needs.
  • Free access to LinkedIn Learning.

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