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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our delivery team, you will be responsible for providing exceptional customer service to patients and healthcare professionals.
Key Responsibilities- Provide timely and accurate communication to patients and healthcare professionals via phone and other channels.
- Manage and maintain accurate databases, ensuring up-to-date information is available at all times.
- Work collaboratively with colleagues to resolve issues and achieve targets.
- Develop and maintain a deep understanding of our software solutions and their applications in the healthcare sector.
- Stay up-to-date with industry developments and best practices in customer service and database management.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Client/Server and Database software.
- Experience with VOIP and Telephony systems.
- Knowledge of Telephony systems and call centre experience.
- Experience of database data entry.
- Competent with MS Word and Excel.
- Customer Service skills.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Access to cutting-edge software solutions and technologies.
