Customer Service Representative

2 days ago

Worcester, Worcestershire, United Kingdom Goar Endriss Walker CPA Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Goar Endriss Walker CPA. As a key member of our customer service team, you will play a pivotal role in delivering exceptional service to our clients through various communication channels.

Key Responsibilities:

  • Client Communication: Effectively communicate with clients to identify their needs and resolve complex issues in a timely and professional manner.
  • Transaction Processing: Perform a variety of transactions, including account management, withdrawals, and balancing duties.
  • Rapport Building: Build positive relationships with diverse clients, maintaining a professional attitude and demeanor.
  • Technical Skills: Navigate multiple computer applications to assist clients and provide expert guidance on online and mobile banking technology.
  • Product Recommendations: Understand and recommend the best products and services to meet client needs.
  • Issue Resolution: Respond promptly to client inquiries and resolve issues in a fair and timely manner.
  • Performance Metrics: Meet call center performance metrics and contribute to process improvement ideas.
  • Security and Compliance: Protect client information and comply with relevant regulations.

Qualifications:

  • Education: High School Diploma required.
  • Technical Skills: Intermediate technology skills, fluency in Windows Operating Systems, and Microsoft Office proficiency.
  • Soft Skills: Strong communication, multitasking, and problem-solving abilities.

Benefits:

  • Compensation: $52,000 - $80,000 per year.
  • Benefits Package: Medical, dental, and vision offerings, on-the-job training, flexible schedule, weekly direct deposit, 401(k) with match, referral program, prepaid legal, and employee assistance programs.

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