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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns, and ensuring their overall satisfaction.
Key Responsibilities- Provide 'World Class' customer service and effectively achieve core responsibilities
- Aid accessibility and answer all customer interactions presented to the business
- Work in-line with our company ethos 'Warming lives, protecting our future'
- Utilize a multi-channel approach to customer interactions
- Capture, maintain, and ensure the quality of customer data is met adhering to GDPR
- Handle all relevant customer interactions, including advising customers on the best services available and booking appointments for maintenance and repairs
- Resolve customer queries and complaints, and provide technical advice
- Order literature and contribute to the overall performance of the team
- Achieve and maintain both individual and departmental targets
- Experience in a customer service role or environment would be advantageous
- IT literacy, good numeric and written skills, and the ability to communicate with people of all levels
- Quick thinking, problem-solving skills, and the ability to work in a pressurized environment
- Flexibility, excellent attendance, and punctuality
- Customer orientation, reliability, and dedication, with the ability to cope under high-pressured conditions
- GCSE (or equivalent) in Maths and English, grade C and above are desirable
Our client is a leading world-class manufacturing organization, and the customer service department provides a vital link between the company and the public. This is a long-term temporary opportunity with potential for strong candidates to achieve a permanent role.
