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Customer Service Representative Worcestershire
2 months ago
Are you passionate about delivering exceptional customer service and making a positive impact in your community?
We are seeking a dedicated and skilled Highways and Transport DRT Customer Services Adviser to join our team at Service Care Solutions - Housing. As a valued member of our Customer Services Contact Centre, you will be at the forefront of supporting our community, helping to resolve complex queries and ensuring high-quality service delivery.
Key Responsibilities:- Act as the first point of contact for telephone, webchat, and online enquiries.
- Provide vital information and advice on behalf of Worcestershire County Council and partners.
- Prioritize key actions during emergency response and severe weather events.
- Deliver end-to-end customer support and take responsibility for resolving issues.
- Advocate for customers, liaising between them and service areas to ensure efficient communication.
- Ensure accurate electronic records of all customer interactions.
- Proactively identify and assist with service improvements.
- Significant experience in a customer service environment, particularly within contact centers.
- Proven ability to handle complex queries and deliver advice to a wide range of customers.
- Skilled in using multiple ICT systems to access, record, and provide information.
- Strong problem-solving abilities, with a creative approach to resolving issues.
- A high level of integrity when handling sensitive or confidential information.
- Minimum of 3 GCSEs or equivalent, including Maths and English (Grade C or above), with NVQ Level 3 or equivalent qualification.
