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Customer Success Professional

1 month ago

London, Greater London, United Kingdom Rekallconsulting Full time

As a key member of our team at Rekallconsulting, the Customer Success Executive will be responsible for managing customer relationships and ensuring their success with our software solutions.

Key Responsibilities:
  • Act as the primary point of contact for customers, managing their accounts on both technical and business levels.
  • Provide exceptional customer support by resolving issues and managing escalations when necessary.
  • Develop and implement success plans to enhance adoption rates and overall customer satisfaction.
  • Demonstrate strong collaboration and teamwork skills by working closely with sales, marketing, and product teams to ensure customer needs are met.

Bonus Points:

  • Minimum of two years of experience as a Customer Success Manager, five years as a Product Manager, or three years as a hands-on Software Engineer.