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Customer Success Professional
2 months ago
We are looking for a highly motivated Digital Transformation Expert to join our team as a Customer Success Professional in Enterprise Account Management. In this role, you will play a pivotal part in retaining and growing our apprenticeships business across your portfolio of enterprise clients.
Your primary responsibilities will include being the main point of contact for our client apprenticeship teams, ensuring seamless delivery through proactively highlighting and addressing risks, as well as celebrating and sharing successes.
You will work closely with Account Managers and Directors to ensure a holistic approach to retaining and growing our business with each client, capturing, structuring and sharing intelligence and information about each account, its stakeholders and priorities with the relevant Account Manager/Director and any other relevant team members.
As a key member of our team, you will be responsible for delivering a gold standard service for our clients supporting with resolving enquiries and requests, building and maintaining collaborative account plans with customers to ensure we understand and capture their needs and objectives and consistently deliver on them.
Apart from these responsibilities, you will also create and deliver Quarterly/Bi-annual Business Reviews with our clients, execute the Customer Success Playbook and methodologies, collaborate with Marketing for opportunities showcasing clients' best experience by fostering client champions' behaviour (e.g. customer case studies, client webinars, blogs...).
We are seeking someone with proven expertise in an account management/customer success role in an enterprise digital/ data/technology solutions environment. You should have strong commercial acumen with the ability to identify, uncover and extract value and ROI from conversations with customers and an ability to speak the language of the C-suite, articulating an understanding of their strategic priorities and metrics and how your solutions can/are delivering value.
The ideal candidate will be analytical, able to analyse data and bring it to life through storytelling and creation of engaging presentations, passionate about customer experience and delivering value whilst ensuring excellence in everything they do.
You will be self-driven and goal-oriented, highly motivated and organised, with the discipline to work independently in a remote-first environment, including regular travel to London and across the country as required.
