Customer Success Professional
5 days ago
Xurrent(TM) is a dynamic and innovative company at the forefront of IT Service Management (ITSM). We are recognized leaders in the field, dedicated to empowering organizations worldwide with our cutting-edge technology and service-oriented solutions.
Job OverviewWe are seeking a seasoned Customer Success Professional to join our team as an Enterprise Account Manager. This role will be responsible for managing customer relationships within a specified geographical region or regions, ensuring that customers maximize their value of Xurrent's functionality across their organization.
The ideal candidate will have 3+ years of experience in Customer Success, Account Management, or a related field, ideally within a SaaS or technology environment. They will demonstrate a proven ability to identify potential risks and challenges, proposing proactive solutions to drive successful outcomes.
This role requires strong analytical thinking, project management skills, and a willingness to learn new tools and systems. The successful candidate will be comfortable working with CRM platforms and will be able to track, measure, and report on key customer success metrics such as churn, renewals, and customer satisfaction (CSAT).
Key Responsibilities- Maintain regular meetings with customers to ensure satisfaction and continued product adoption
- Build and maintain trusted relationships with assigned customers through consistent, proactive communication
- Collaborate with Xurrent's partners and internal teams to address customer challenges, feature requests, or escalated issues
- Identify opportunities to expand Xurrent's use within existing customers and drive upsell initiatives
The estimated salary for this role is £60,000 - £80,000 per annum, depending on experience. Occasional travel, less than 10% of the time, may be required. Some international travel may also be necessary.
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