Customer Success Professional

3 weeks ago


London, Greater London, United Kingdom ComplyAdvantage Full time

We are looking for a Customer Success Professional to help us build our SaaS-based anti-money laundering solutions in the financial industry.

This role will involve managing a portfolio of mid-market customers, from onboarding to adoption and beyond. As a trusted advisor, you will nurture relationships with clients, helping them get the best results from using the platform while feeding back ideas to the product development teams.

As a key member of our customer success team, your responsibilities will include:

  • Managing a varied workload with multiple deadlines, ensuring successful onboarding processes and implementation plans for each new customer.
  • Providing proactive support to clients, increasing adoption, improving utilization, and minimizing churn while ensuring renewal.
  • Driving cross-sell and upsell opportunities, expanding contract revenue in conjunction with the sales/account management team.
  • Serving as the voice of the customer, providing internal feedback on how ComplyAdvantage can better serve our customers.

About this role:

You will have a passion for customers and a strong ability to manage relationships, coordinate across teams, and build consensus. Ideally, you will have 2+ years of experience in a similar role, working with mid-market accounts in a B2B environment.

We offer a competitive salary (approximately $120,000 - $180,000 per year) aligned to your skills and experience. Our benefits package includes unlimited time off, a hybrid work approach, an annual learning budget, company pension scheme, company health care plan, travel assistance, and a cycle to work scheme.



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