Customer Success Professional
4 days ago
We are seeking an experienced Customer Success Executive to join our team at WalkMe. As a Customer Success Executive, you will be responsible for building and maintaining strong relationships with our Fortune 1000 customers, helping them achieve maximum value from our Digital Adoption Platform (DAP).
Your key responsibilities will include:
- Maintaining a deep understanding of our product and roadmap to guide customers to success.
- Establishing strategic, trusted advisor relationships with decision-makers, champions, and economic buyers.
- Developing and executing Success Plans that outline how WalkMe addresses customer needs.
- Monitoring customer health and identifying remediation options before risks escalate.
The ideal candidate will have 5+ years of experience in customer-facing roles, preferably in Enterprise SaaS customer success, account management, or project management. You must be fluent in both English and French and have a proven track record of success in managing large customer accounts. A competitive salary of $120,000 - $150,000 per year is offered, depending on experience, plus flexible work arrangements, family-friendly policies, and opportunities for professional development.
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