Customer Success Professional
3 weeks ago
We are seeking a Customer Success Professional to join our team at SearchLand Ltd. As a key member of our customer success department, you will be responsible for ensuring that our clients maximise the value of our platform.
Key Responsibilities- Client Onboarding: Manage the onboarding process for new clients, ensuring they are set up for success.
- Customer Engagement: Build and nurture strong relationships through regular check-ins, ensuring clients are achieving their desired outcomes.
- Problem Solving: Proactively identify and resolve client issues, escalating where necessary.
- Training and Support: Conduct training sessions to help clients fully understand and utilise Buildscout's platform.
- Retention Focus: Monitor client health metrics and proactively intervene to address churn risks.
- Feedback Gathering: Gather client feedback and provide actionable insights to improve the product and overall customer experience.
This role offers a unique opportunity to work in a fast-paced start-up environment, with a competitive salary of £28,000 - £34,000 per annum. In addition to your base salary, you will also receive a range of benefits, including hybrid working arrangements, 28 days paid holiday, and unlimited unpaid holiday days.
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Customer Success Strategist
4 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeLead Customer Success Strategy for MedTech Scale-upWe are seeking a seasoned Customer Success expert to lead the strategy and execution of our customer success function.The ideal candidate will have experience in SaaS Customer Success, specifically within the dental or orthodontal space or primary care space. A proven track record of building processes,...
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Customer Success Professional
4 weeks ago
London, Greater London, United Kingdom Zendesk, Inc. Full timeDrive Business Growth with Customer Success">In this exciting role, you will play a pivotal part in driving the success of commercial clients at Zendesk. As a Customer Success Professional, you will collaborate with clients to identify areas for improvement and implement tailored solutions using our AI-powered tools. Your expertise in customer success,...
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Customer Success Professional
3 weeks ago
London, Greater London, United Kingdom WalkMe Full timeWe are seeking an experienced Customer Success Executive to join our team at WalkMe. As a Customer Success Executive, you will be responsible for building and maintaining strong relationships with our Fortune 1000 customers, helping them achieve maximum value from our Digital Adoption Platform (DAP).Your key responsibilities will include:Maintaining a deep...
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Customer Success Professional
3 weeks ago
London, Greater London, United Kingdom Zendesk, Inc. Full timeAt Zendesk, Inc., we're seeking a seasoned Customer Success Professional to join our team. As an Enterprise and Commercial Customer Success Specialist, you'll play a pivotal role in ensuring the success of our customers by delivering exceptional customer experiences.In this role, you'll be responsible for managing a portfolio of 15-20 Enterprise and...
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Lead Customer Success Strategist
4 weeks ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeJob SummaryWe are seeking a dynamic and results-driven individual to lead our customer growth and engagement efforts.Key ResponsibilitiesThis exciting opportunity involves developing and implementing customer growth strategies that drive adoption, usage, and retention for our rapidly growing med-tech scale-up.You will work closely with our cross-functional...
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Customer Success Professional
3 weeks ago
London, Greater London, United Kingdom Wolters Kluwer N.V. Full timeCustomer Success Role in EMEAWe are a global leader in information services and solutions for professionals in finance, tax and accounting, risk and compliance, health and legal sectors. Our company helps customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.We...
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Customer Success Professional
4 weeks ago
London, Greater London, United Kingdom mParticle, Inc. Full timeIn this role as a Customer Success Professional at mParticle, you will collaborate with functional and technical stakeholders to ensure customers succeed in onboarding their customer data. Your goal is to orchestrate solutions that meet customers' needs.About the JobSupport customers through every stage of the sales processProject manage customer...
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Customer Success Professional
3 weeks ago
London, Greater London, United Kingdom S&P Global Full timeJob OverviewWe are seeking a highly motivated and skilled Customer Success Professional to join our Issuer Solutions team in London.This role will provide an excellent opportunity to work with senior members of management at public companies, providing outstanding first-level support and maintaining strong customer relationships.The ideal candidate will have...
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Customer Success Professional
4 weeks ago
London, Greater London, United Kingdom Transputec Ltd Full timeAbout the Role">The Customer Success Internship Programme at Transputec is designed to provide participants with a dynamic experience in IT and Customer Success, offering mentorship by senior staff and valuable practical experience. Throughout six months, you'll work directly with our Customer Success & Project Management team in all aspects of client...
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Customer Success Professional
4 weeks ago
London, Greater London, United Kingdom RedTech Recruitment Full timeUnlock Your Potential as a Customer Success ProfessionalA brilliant opportunity has arisen for an experienced Customer Success Professional to join a market leading disruptive software technology firm in London, UK. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring our clients get the most out...
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Customer Success Professional
4 weeks ago
London, Greater London, United Kingdom Xurrent(TM) Full timeXurrent(TM) is a dynamic and innovative company at the forefront of IT Service Management (ITSM). We are recognized leaders in the field, dedicated to empowering organizations worldwide with our cutting-edge technology and service-oriented solutions.Job OverviewWe are seeking a seasoned Customer Success Professional to join our team as an Enterprise Account...
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Customer Success Professional
3 weeks ago
London, Greater London, United Kingdom UNIT4 NV Full timeJob OverviewWe are seeking an experienced Customer Success Professional to drive customer satisfaction and success by ensuring that clients fully leverage our products and services.This role requires a deep understanding of customer success strategies, outstanding project management skills, and a customer-first mindset.ResponsibilitiesSuccess Planning:...
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Customer Success Professional
3 weeks ago
London, Greater London, United Kingdom Pendo Full timeAbout Pendo: We are a leading provider of product experience software, helping businesses drive performance through customer engagement and retention.Job Description:We are seeking a Customer Success Professional to join our EMEA team in driving revenue growth and customer satisfaction.You will be responsible for building and maintaining strong relationships...
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Customer Success Professional
4 weeks ago
London, Greater London, United Kingdom Moody's Full timeIn Customer Success, we partner with clients to ensure they extract maximum value from our catastrophe models, data, platform, applications, and services.We are a global, multi-disciplinary team of professionals with a shared passion for helping customers.Model specialists who guide clients in their effective use of our evolving climate and catastrophe...
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Customer Success Professional
1 month ago
London, Greater London, United Kingdom MasterCard Full timeAre you passionate about delivering exceptional customer experiences and driving business growth? Do you have a strong background in services/consulting experience or prior onboarding/project management experience preferably in a SaaS company?About the JobWe are seeking an experienced Customer Success Manager to join our team as a key member of our customer...
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Customer Success Professional
1 month ago
London, Greater London, United Kingdom Saaschief Full timeAbout SaaschiefWe are currently recruiting for a Customer Success Manager to join our team of experienced professionals in the heart of London. Our edtech AI video platform allows businesses to cut down on training and meeting time.The RoleThis is an exciting opportunity to own overall relationships with assigned clients, leveraging your experience in...
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Customer Success Professional
3 weeks ago
London, Greater London, United Kingdom Hyperexponential Ltd Full timeJob OverviewWe are seeking a skilled Customer Success Professional to join our team at Hyperexponential Ltd. In this role, you will be responsible for ensuring the exceptional support of our customers.The ideal candidate will have experience in account management and a passion for technology and business transformation. They should possess strong...
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Customer Success Professional
3 weeks ago
London, Greater London, United Kingdom Addition+ Full timeAbout the RoleWe are looking for a Customer Success Professional to join our team at Addition+. As an Account Manager, you will be responsible for developing strong relationships with existing customers and identifying areas for growth within those relationships.The ideal candidate will have a proven track record of business development and account...
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Customer Success Professional
4 weeks ago
London, Greater London, United Kingdom AutogenAI Ltd Full timeAutogenAI Ltd is seeking an experienced Customer Success Professional to join its team. The successful candidate will be responsible for driving customer satisfaction and retention, while working closely with Sales, Marketing, and Product teams to expand our footprint in the market.About Us: As a leading provider of Generative AI SaaS, we empower our clients...
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Customer Success Professional
4 weeks ago
London, Greater London, United Kingdom ComplyAdvantage Full timeWe are looking for a Customer Success Professional to help us build our SaaS-based anti-money laundering solutions in the financial industry.This role will involve managing a portfolio of mid-market customers, from onboarding to adoption and beyond. As a trusted advisor, you will nurture relationships with clients, helping them get the best results from...