Customer Success Professional

3 weeks ago

London, Greater London, United Kingdom Law Business Research Full time

At Law Business Research, we're seeking a Customer Success Executive to join our Practice Intelligence GTM division. The ideal candidate will be a product expert, able to develop customer relationships that promote retention and improve customer lifetime value. Key responsibilities include onboarding new clients, providing training and demo assistance, and managing client usage reporting and metrics.

Key Responsibilities:
  • Onboard new clients and gain an understanding of each customer's business objectives and expectations of the product.
  • Be a product expert – delivering memorable training sessions to clients and demo assistance to the sales and account management team.
  • Achievement of all identified customer touch points.
  • A point of contact for inbound client queries.
  • Manage the delivery of client usage reporting and review metrics to understand the health of your accounts and provide relevant support.
  • Support the sales and account management team throughout the renewal cycles of systems.
  • Update the CRM ensuring the information is accurate and reliable.
  • Work with the Customer Support team to ensure that the subscription is fulfilled as booked.
  • Ensure the customer experience is positive and product improvements are captured and shared with team.
Benefits:

Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported. These include eye care, employee assistance programme, a day off for your birthday, pension, cycle to work scheme, season ticket loan, and annual wellbeing allowance to contribute to gym membership & fitness classes.

We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.

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