Customer Success Professional
4 weeks ago
Enterprise Team Collaboration
The Customer Success Manager is a key player on the Enterprise Team collaborating with internal cross-functional teams and serving as a trusted advisor to clients. This role requires a consultative approach to help clients extract real business value using Similarweb's solutions.
Key Responsibilities:
- Be the primary point of contact for all users on the account, responsible for identifying client pain points and defining client success.
- Responsible for onboarding, training, boosting engagement, and evangelizing Similarweb and all its offerings.
- Act as a trusted partner and advisor to the client, providing guidance and support throughout the partnership.
- Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience.
- Ensure clients are engaged with the platform, taking action based on data-driven insights and understanding the value it brings them towards achieving their business goals.
- Support in uncovering and identifying upsell opportunities during the customer's lifecycle.
- Develop strong subject matter expertise across all Similarweb solutions.
About the Role:
This is a customer-facing role that requires strong relationship-building skills, analytical and consulting mindset, and the ability to quickly discover, digest, and identify solutions to problems. The ideal candidate will have solid understanding and experience in digital marketing, client-facing experience in a customer success role, and 2-3 years of experience as an analyst/consulting/digital marketing professional.
Why Similarweb?
Similarweb is a dynamic and innovative company that offers a unique work environment. Our employees enjoy a hybrid model of working from home and building face-to-face connections with colleagues. We also offer competitive perks and benefits, opportunities for career growth, and a commitment to diversity and inclusivity.
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