Customer Success Professional

2 weeks ago

London, Greater London, United Kingdom ComplyAdvantage Full time
About the Role:

We are seeking a highly skilled Customer Success Professional to join our team at ComplyAdvantage. As a key member of our customer success team, you will be responsible for nurturing relationships with our customers, providing proactive support, and driving business growth.

Key Responsibilities:
  • Manage a portfolio of customers, providing ongoing support and ensuring successful onboarding.
  • Develop and implement customer success plans to increase adoption, utilization, and minimize churn.
  • Collaborate with cross-functional teams to drive business growth and expand contract revenue.
  • Act as the voice of the customer, providing internal feedback to improve our services.

Requirements:
  • Passion for customers and a true advocate for their success.
  • Strong process management skills and ability to coordinate across teams.
  • Previous project management experience and a background in a start-up environment.

About Us:
ComplyAdvantage is the leading source of AI-driven financial crime risk data and detection technology. Our mission is to neutralise the risk of money laundering, terrorist financing, corruption, and other financial crime. We have a global presence, with hubs in New York, London, Singapore, Lisbon, and Cluj-Napoca, and are backed by top investors, including Goldman Sachs and Index Ventures. We are committed to diversity and inclusion, with a team that reflects the diversity of our customers and the communities we serve.

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