Receptionist and Call Centre Operative

5 days ago


Great Yarmouth, Norfolk, United Kingdom East Norfolk Medical Practice Full time
About the Role

We are seeking a highly skilled and experienced Receptionist and Call Centre Operative to join our team at East Norfolk Medical Practice. As the first point of contact for our patients, you will play a vital role in ensuring the smooth running of our practice.

Key Responsibilities
  • Provide exceptional customer service to patients and clinical staff
  • Manage incoming and outgoing calls, ensuring accurate and prompt delivery of information
  • Assist patients in accessing the appropriate service or healthcare professional
  • Provide general assistance to the Practice team and project a positive and friendly image
  • Make appointments and signpost patients to appropriate services
  • Answer a high volume of telephone calls and direct them to the appropriate person/team
Requirements
  • Experience of delivering high-quality customer service
  • Experience of dealing effectively with challenging people
  • Experience of dealing with the public both by telephone and face-to-face
  • Ability to communicate effectively with staff at all levels
  • Ability to develop effective relationships both internally and with patients
  • Experience of maintaining a tidy workspace
What We Offer

We offer a competitive salary and benefits package, as well as the opportunity to work in a friendly and supportive team environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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