**General Manager

2 weeks ago


Great Yarmouth, Norfolk, United Kingdom Freedom Leisure Full time

About the Role

We are seeking an experienced and dynamic General Manager to lead our Leisure Centre in delivering exceptional customer experiences and driving business growth. As a key member of our team, you will be responsible for managing the day-to-day operations of the centre, including sales, marketing, and customer service.

Key Responsibilities

  • Business Development: Develop and implement strategies to increase membership sales, activity participation, and revenue growth.
  • Operational Management: Oversee the smooth operation of the centre, ensuring excellent customer service, safety, and compliance with company policies and procedures.
  • People Management: Lead and motivate a team of staff to deliver high-quality services and achieve business objectives.
  • Financial Management: Manage centre budgets, forecasts, and financial reports to ensure accurate financial performance and compliance with company financial policies.

Requirements

  • At least 3 years' experience in leisure facilities management, with a proven track record of business growth and customer satisfaction.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, staff, and stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret financial data and make informed business decisions.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.

What We Offer

  • A competitive salary and benefits package, including a company pension scheme and employee assistance programme.
  • Opportunities for career development and progression within the company.
  • A dynamic and supportive work environment, with a team of experienced professionals.
  • Access to a range of employee benefits, including discounts on leisure activities and travel.


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