**General Manager
2 weeks ago
About the Role
We are seeking an experienced and dynamic General Manager to lead our Leisure Centre in delivering exceptional customer experiences and driving business growth. As a key member of our team, you will be responsible for managing the day-to-day operations of the centre, including sales, marketing, and customer service.
Key Responsibilities
- Business Development: Develop and implement strategies to increase membership sales, activity participation, and revenue growth.
- Operational Management: Oversee the smooth operation of the centre, ensuring excellent customer service, safety, and compliance with company policies and procedures.
- People Management: Lead and motivate a team of staff to deliver high-quality services and achieve business objectives.
- Financial Management: Manage centre budgets, forecasts, and financial reports to ensure accurate financial performance and compliance with company financial policies.
Requirements
- At least 3 years' experience in leisure facilities management, with a proven track record of business growth and customer satisfaction.
- Strong leadership and management skills, with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, staff, and stakeholders.
- Strong analytical and problem-solving skills, with the ability to interpret financial data and make informed business decisions.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
What We Offer
- A competitive salary and benefits package, including a company pension scheme and employee assistance programme.
- Opportunities for career development and progression within the company.
- A dynamic and supportive work environment, with a team of experienced professionals.
- Access to a range of employee benefits, including discounts on leisure activities and travel.
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