First Line Service Desk Engineer
2 weeks ago
We are seeking a dedicated First Line Service Desk Engineer to join our team in Northwest London. As the first point of contact for clients, you will be responsible for providing technical support and resolving issues in a timely manner.
- Act as the initial contact between the business and its clients.
- Diagnose and resolve 1st line assigned tickets within target resolution times.
- Keep detailed ticket notes throughout the lifecycle of a ticket.
- Escalate issues as necessary using internal processes.
In this role, you will work closely with other teams to ensure seamless delivery of services.
Key Responsibilities:- Providing technical support to clients.
- Resolving issues in a timely manner.
- Maintaining accurate records of tickets.
- Liaising with other teams to ensure seamless delivery of services.
Annual salary: £27,500 - £32,000 per annum based on experience and performance.
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2nd Line Service Desk Technician
4 days ago
London, Greater London, United Kingdom Church International Limited Full timeChurch International Limited is seeking a highly skilled Technical Service Delivery Expert to join their team. As a 2nd Line Service Desk Engineer, you will handle Service Desk incident tickets, acting as an escalation point for complex issues.This role requires excellent communication skills, a customer service-oriented mindset, and the ability to work...
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First Line Technical Expert
1 week ago
London, Greater London, United Kingdom CV-Library Full timeTechnical ExpertiseWe are looking for a First Line Technical Expert to join our CV-Library team.This is a full-time role offering an estimated salary of £35k-£40k and comes with the benefit of hybrid working.The successful candidate will be responsible for providing first-line support for all technology systems, including Office 365, Microsoft Teams,...
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Technical Service Desk Engineer
4 days ago
London, Greater London, United Kingdom Spectrum IT Recruitment Full time £25,000 - £35,000Spectrum IT Recruitment is looking for a Technical Service Desk Engineer to join their team in Poole, Dorset.This is an excellent opportunity for an experienced IT Support professional to work with a variety of customers, providing technical support and resolving complex issues.The ideal candidate will have strong knowledge of Microsoft technologies,...
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IT Help Desk Engineer
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London, Greater London, United Kingdom Cubiq Recruitment Full timeAbout the CompanyCubiq Recruitment is partnering with a well-established Managed Service Provider based in Coventry. They require an experienced Service Desk Engineer (1st/2nd Line Support) to join their team, offering an exciting opportunity for career progression and technical growth.This role involves working on-site during probation and then...
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IT Service Desk Technician
2 weeks ago
London, Greater London, United Kingdom In Technology Group Full time**Job Overview:** In Technology Group is looking for an IT Service Desk Technician to provide first-line technical support and assistance to internal stakeholders. The successful candidate will be responsible for troubleshooting and resolving technical issues.**Key Responsibilities:Answering and resolving incoming calls and emails from internal...
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IT Service Desk Analyst
2 weeks ago
London, Greater London, United Kingdom LMAX Group Full timeAbout the RoleThe LMAX Group is a leading financial technology company, and we are looking for an experienced IT Service Desk Analyst to join our team. As a key member of our Service Desk team, you will be responsible for providing first-line support for incident management, logging, tracking, and responding to IT support tickets.
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First-Line Resolution Expert
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London, Greater London, United Kingdom Fruition IT Full time £27,000About the OpportunityFruition IT is looking for a First-Line Resolution Expert to join our IT service team in Leicester, UK. This role involves providing technical support to end-users, resolving issues efficiently and effectively, and collaborating with stakeholders to ensure seamless service delivery.Key ResponsibilitiesProvide first-line technical support...
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IT Service Desk Engineer
3 days ago
London, Greater London, United Kingdom LMAX Group Full timeJob SummaryWe are seeking a highly skilled IT Service Desk Engineer to join our Technology, Service Desk team. The successful candidate will provide 1st and 2nd line technical support for all departmental IT applications, business services, and end-user computing, and drive improvements to the user-facing services we offer.Key Responsibilities:Provide...
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Service Desk Engineer
1 week ago
London, Greater London, United Kingdom Church International Limited Full timeThis is an exciting opportunity for an experienced 2nd Line Service Desk Engineer to join Church International Limited's dynamic team. As a key member of our service desk, you will be responsible for providing technical support to customers, resolving complex issues, and ensuring that all incidents are resolved promptly and efficiently. If you have a passion...
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IT Service Desk Professional
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London, Greater London, United Kingdom Techworker Full timeAbout Us: Techworker is a pioneering technology consulting firm dedicated to delivering exceptional IT solutions and support to our clients.Job Title: IT Service Desk EngineerJob Description: As an IT Service Desk Engineer, you will be responsible for providing first-line technical support and troubleshooting assistance to users experiencing IT-related...
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Service Desk Technician
3 days ago
London, Greater London, United Kingdom Office Angels Full timeRole OverviewWe are seeking a skilled Service Desk Technician to join our client's team in Bracknell. This role is an excellent opportunity for an individual with strong administrative and communication skills to provide first-line support and be the primary point of contact for facilities management requirements.The successful candidate will be responsible...
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Help Desk Engineer
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London, Greater London, United Kingdom Natixis NY Branch Full timeAbout the RoleThis Help Desk Engineer position requires excellent interpersonal skills to deal with a range of users and challenging situations. The successful candidate will be able to identify potential problems before they arise and take corrective action.Key ResponsibilitiesProvide first-level support and guidance in trading floor support.Support, roll...
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Service Desk Analyst
4 days ago
London, Greater London, United Kingdom Jackson Green Recruitment Limited Full timeFull-Time Help Desk Technician Position:We are looking for a highly motivated Help Desk Technician to join our team at Jackson Green Recruitment Limited. The successful candidate will be responsible for providing technical support and resolving IT-related incidents/service requests.Main Responsibilities:To take/log/monitor/resolve IT related...
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IT Service Desk Professional
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London, Greater London, United Kingdom First Abu Dhabi Bank (FAB) Full timeFirst Abu Dhabi Bank (FAB) seeks an IT Service Desk Professional to join its team. In this role, you will be responsible for maintaining and supporting applications, desktops, laptops, and mobile devices. You will also provide technical user support and training on bank systems and applications, including 1st-level support for Bloomberg, T24, and Global...
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Technical Service Desk Engineer
1 week ago
London, Greater London, United Kingdom Charles Tyrwhitt Full timeAbout Charles TyrwhittWe're a leading British shirtmaker focused on delivering exceptional quality and style to men worldwide. Our purpose is to make it easy for men to dress well, and we rely on our specialist teams to drive this mission forward.The RoleWe're currently looking for a Technical Service Desk Engineer to join our IT team, working closely with...
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First Line Service Provider
2 weeks ago
London, Greater London, United Kingdom Iconic Resourcing Full time £23,000About the Role:This position is ideal for someone with 1-2 years of experience in a similar position within an MSP environment.As a First Line Support Technician, you will be the first point of contact for clients, providing essential technical support and ensuring a high level of customer satisfaction.The successful candidate will have excellent...
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Service Desk Technician
3 days ago
London, Greater London, United Kingdom Ark Full timeKey ResponsibilitiesAs a Service Desk Support, your key responsibilities will include:Providing first and second-line support for technical issues with the MIS (Bromcom) systemLiaising with the Bromcom support desk when requiredEnsuring work is compliant with Ark SLAs for incidents and other service requestsContributing towards internal Bromcom documentation...
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Customer Service IT Engineer
24 hours ago
London, Greater London, United Kingdom Charles Tyrwhitt Full time**Key Responsibilities**Provide engaging and positive 1st and 2nd line support to all colleagues across various locations.Log, monitor, and update service desk calls with a focus on first-time resolution whenever possible.As an IT Service Desk Engineer, you will be working closely with the IT team to ensure seamless technical support for our business...
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Technical Service Desk Analyst
4 days ago
London, Greater London, United Kingdom Jackson Green Recruitment Limited Full time**Job Description:We are looking for a Technical Service Desk Analyst to join our team at Jackson Green Recruitment Limited. As a key member of our service desk, you will be responsible for providing exceptional technical support to our clients. About the Job:You will be working in a fast-paced environment, taking ownership of IT related incidents/service...
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Customer Service Engineer
1 week ago
London, Greater London, United Kingdom Air IT Limited Full time**Our Team:** At Air IT Limited, we pride ourselves on being a community of passionate individuals driven by a shared purpose: to provide unparalleled IT and Cyber Security support to SMEs nationwide. Our team is dedicated to delivering exceptional results, and we're seeking a skilled First-Line Service Desk Engineer to join our ranks.The Job:As a First-Line...