Service Desk Technician

6 days ago


London, Greater London, United Kingdom Ark Full time
Key Responsibilities

As a Service Desk Support, your key responsibilities will include:

  • Providing first and second-line support for technical issues with the MIS (Bromcom) system
  • Liaising with the Bromcom support desk when required
  • Ensuring work is compliant with Ark SLAs for incidents and other service requests
  • Contributing towards internal Bromcom documentation during quiet times
  • Assigning tickets to the Systems Support workstream
  • Deli
    vering the core systems support service model to Ark Central Teams and schools

The salary for this role is estimated at £30,000 - £40,000 per annum, depending on experience. Benefits include 27 days annual leave plus bank holidays, rising to 30 days after three years' service. Other benefits include access to a workplace pension scheme, professional learning opportunities, and access to the Ark Rewards scheme offering savings and discounts from major retailers.



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