Service Desk Analyst
3 weeks ago
Full-Time Help Desk Technician Position:
We are looking for a highly motivated Help Desk Technician to join our team at Jackson Green Recruitment Limited. The successful candidate will be responsible for providing technical support and resolving IT-related incidents/service requests.
Main Responsibilities:
- To take/log/monitor/resolve IT related incidents/service requests via phone/e-mail/portal
- To be proactive and “own” calls residing on the Service Desk
- Drive/manage calls to resolution within SLA
- Act as a first line escalation point (for immediate issues) and refer more complex issues
About Our Company:
Jackson Green Recruitment Limited is a leading provider of IT services and support in the UK. We are committed to delivering high-quality solutions to our clients.
Requirements:
- Excellent communicator both written and verbally
- The ability to work well alone and under pressure
- Previous experience of Wintel environment
- Clear and professional telephone manner
- Previous Service/Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook - Exchange/ Google mail), fault diagnosis, AD, Citrix
Estimated Salary: £30,000-£32,000 per annum
-
IT Service Desk Analyst
4 weeks ago
London, Greater London, United Kingdom BDB Pitmans LLP Full timeWe are currently looking for an IT Service Desk Analyst to join our team at BDB Pitmans LLP. The successful candidate will provide exceptional customer service to our clients, troubleshooting technical issues and resolving problems efficiently.The estimated salary for this role is £28,000 - £32,000 per annum, depending on experience.As an IT Service Desk...
-
IT Service Desk Analyst
4 weeks ago
London, Greater London, United Kingdom LMAX Group Full timeAbout the RoleThe LMAX Group is a leading financial technology company, and we are looking for an experienced IT Service Desk Analyst to join our team. As a key member of our Service Desk team, you will be responsible for providing first-line support for incident management, logging, tracking, and responding to IT support tickets.
-
Technical Service Desk Analyst
3 weeks ago
London, Greater London, United Kingdom Lane Clark & Peacock LLP. Full timeAbout the RoleLane Clark & Peacock LLP is seeking a skilled Technical Service Desk Analyst to join our team. As a Technical Service Desk Analyst, you will be responsible for maintaining the Service Desk function, ensuring details are captured and recorded in the Service Management call logging system and prioritised accordingly, tracking, updating and...
-
Senior Service Desk Analyst
3 weeks ago
London, Greater London, United Kingdom Argus Full timeAbout the RoleWe are seeking an ambitious Senior Service Desk Analyst to support across the EMEA region. This role will involve working as a key member of a team to ensure that a high level of customer service and support is maintained to all internal employees.The IT department is responsible for supporting and maintaining the company's IT systems,...
-
Service Desk Analyst Lead
3 weeks ago
London, Greater London, United Kingdom Saragossa Full time £65,000**Service Desk Analyst Lead - Saragossa's IT Team**We are seeking an experienced Service Desk Analyst Lead to join our IT team at Saragossa. As a key member of the team, you will be responsible for leading the service desk function and ensuring that all IT issues are resolved efficiently and effectively.**Key Responsibilities:**Lead the service desk function...
-
IT Service Desk Analyst
3 weeks ago
London, Greater London, United Kingdom nationalmuseums.org - Jobboard Full timeJob Summary:Royal Museums Greenwich seeks a highly motivated IT Service Desk Analyst to provide top-notch technical support to internal customers. This is a part-time permanent role in Band 6 - Management and Competent Specialists, requiring 21 hours net per week, worked 9am-5pm over three days, including weekends.About the Role:The successful candidate will...
-
Service Desk Analyst
2 weeks ago
London, Greater London, United Kingdom Wanstor Limited Full timeJob DescriptionWe are looking for an experienced Service Desk Analyst to join our team.The successful candidate will have IT support experience at a 1st line level and be able to provide excellent, proactive customer service to our clients.The role involves supporting our customers on the phone, via live chat and over email.You will also be responsible for...
-
IT Service Desk Analyst
1 month ago
London, Greater London, United Kingdom Launch Resources Limited Full timeIT Service Desk Analyst - London OpportunityWe are looking for an experienced IT Service Desk Analyst to join our team in London. This is a temporary opportunity to help us clear a backlog of work on the Service Desk.In this role, you will be responsible for promptly answering phone calls, logging calls accurately, and setting priorities according to service...
-
Technical Service Desk Analyst
1 month ago
London, Greater London, United Kingdom McKinlay Law Full timeJoin McKinlay Law, a dynamic commercial law firm, as a Technical Service Desk Analyst.About the Role:We are seeking a highly motivated individual to provide IT support to our office staff. As a Technical Service Desk Analyst, you will be responsible for handling IT queries, troubleshooting issues, and assisting with projects.Key Responsibilities:Provide...
-
IT Service Desk Analyst
3 weeks ago
London, Greater London, United Kingdom Jackson Green Recruitment Limited Full timeJob DescriptionWe are seeking a skilled IT Service Desk Analyst to join our team at Jackson Green Recruitment Limited.Main Responsibilities:To provide timely and effective resolution of IT-related incidents and service requests via phone, email, and portal.To possess excellent customer service and liaison skills, with the ability to work well under...
-
Technical Service Desk Analyst
4 weeks ago
London, Greater London, United Kingdom Lane Clark & Peacock LLP. Full timeLane Clark & Peacock LLP is a leading independent consultancy that uses powerful analytics fused with human expertise to shape a more positive future. We provide market-leading capabilities across pensions and financial services, energy, health, and analytics.About the RoleWe are seeking a Technical Service Desk Analyst to join our team in London. The...
-
Service Desk Analyst
3 weeks ago
London, Greater London, United Kingdom Jackson Green Recruitment Limited Full timeJob Overview: Service Desk Analyst - IT SupportAbout the Role:We are seeking a highly skilled Service Desk Analyst to join our team at Jackson Green Recruitment Limited's joint head office in West Drayton. As a key member of our team, you will provide exceptional support to clients via phone, email, and portal.Main Responsibilities:To take...
-
Technical Service Desk Analyst
2 months ago
London, Greater London, United Kingdom Sanderson Government & Defence Full timeJob OverviewSanderson Government and Defence is working with a business supporting the Ministry of Defence with a service desk solution. We are looking for a skilled 2nd Line Support Analyst to join our team on a 12 month rolling contract.Provide technical support to end users via helpdesk softwareUtilize knowledge of ITIL best practices to ensure effective...
-
Technical Service Desk Analyst
3 weeks ago
London, Greater London, United Kingdom Leo Recruitment Limited - IT Recruitment Solutions Full time £29,000We are seeking a skilled Technical Service Desk Analyst to join our team in Poole, Dorset.In this role, you will provide 1st Line Support to customers across various applications and infrastructure solutions.You will be responsible for logging incidents, managing ticket queues, and updating users on resolution progress using the IT Service Desk ticketing...
-
IS Service Desk Analyst
3 weeks ago
London, Greater London, United Kingdom Launch Resources Limited Full timeAbout the RoleThis IS Service Desk Analyst role is an exciting opportunity to join our team on a temporary basis. As a key member of our Service Desk team, you will be responsible for answering IS Telephone help lines, logging calls accurately in our help desk system, and resolving incidents quickly.You will work closely with our IT teams to ensure that all...
-
Technical Support Analyst
4 weeks ago
London, Greater London, United Kingdom Venn Group Full timeAbout the RoleThis Technical Support Analyst - Desktop and Service Desk position requires strong customer service skills and technical expertise in Windows 10, Microsoft Office, and ITSM platforms.The ideal candidate will have experience supporting trading floor environments and be able to own service desk projects and collaborate with third-party vendors.
-
Technical Service Desk Analyst
3 weeks ago
London, Greater London, United Kingdom Jackson Green Recruitment Limited Full time**Job Description:We are looking for a Technical Service Desk Analyst to join our team at Jackson Green Recruitment Limited. As a key member of our service desk, you will be responsible for providing exceptional technical support to our clients. About the Job:You will be working in a fast-paced environment, taking ownership of IT related incidents/service...
-
Senior Desk Analyst
4 weeks ago
London, Greater London, United Kingdom Cititec Talent Full timeOverview of the RoleThe Senior Desk Analyst position is an exciting opportunity for an experienced professional to provide 1st and 2nd line support for trading applications, ensuring seamless operations and optimizing workflows for the trading floor.About the TeamCititec Talent is a leading provider of talent acquisition and management services. Our team is...
-
Technical Service Desk Analyst
4 weeks ago
London, Greater London, United Kingdom Argus Full timeJob Overview:We are seeking a talented Senior Service Desk Analyst to join our IT department, responsible for providing top-notch customer service and technical support across the EMEA region. As a key member of our team, you will work closely with the Service Desk Manager and other IT management to ensure a high level of service delivery, resolving...
-
Technical Service Desk Analyst
1 week ago
London, Greater London, United Kingdom Understanding Recruitment Full timeUnderstanding Recruitment seeks a Technical Service Desk Analyst to join our team. In this role, you will be responsible for providing top-notch technical support to clients, utilizing your expertise in Windows 10/11, Office 365, and cloud services like Azure.The successful candidate will have at least 3 years of experience in IT support roles, with a strong...