Technical Service Desk Analyst
5 days ago
We are seeking a talented Senior Service Desk Analyst to join our IT department, responsible for providing top-notch customer service and technical support across the EMEA region. As a key member of our team, you will work closely with the Service Desk Manager and other IT management to ensure a high level of service delivery, resolving IT-related faults efficiently and effectively.
Responsibilities:
* Respond to a broad range of queries, from setting up email accounts to system diagnostics
* Provide new starter desktop and laptop set-up, support, and maintenance
* Configure authorized software on laptops and desktops
* Work as a technical lead for the team, transferring knowledge to junior engineers, and assisting with IT projects
* Support office meetings/presentations and facilitate video conference equipment setup
* Provide advice and engage with global support desk colleagues
* Ensure licensing for all software purchased is recorded and maintained
Requirements:
* Strong troubleshooting skills, providing IT support in a fast-paced commercial business
* Excellent communication and interpersonal skills, ensuring a strong working relationship with the Service Desk Manager and other IT management
* Proficient in Active Directory, Office 365, Intune/Azure
* Experience in Jira Service Management
* Familiarity with iOS, Android, and software deployment/PC management and imaging tools
Benefits:
* Competitive salary: £45,000 - £55,000 per annum
* Company bonus scheme
* Group pension scheme
* Group healthcare and life assurance scheme
* Flexible working environment
* 25 days holiday, increasing to 30 days annually
* Subsidized gym membership
* Season ticket travel loans
* Cycle to work scheme
* Extensive internal and external training
About Argus:
Argus is an independent media organization with 1,400 staff, headquartered in London, and operating in 30 offices worldwide. We produce price assessments and analysis of international energy and commodity markets and offer bespoke consulting services and industry-leading conferences.
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