Technical Service Desk Analyst

6 days ago


London, Greater London, United Kingdom Jackson Green Recruitment Limited Full time

**Job Description:

We are looking for a Technical Service Desk Analyst to join our team at Jackson Green Recruitment Limited. As a key member of our service desk, you will be responsible for providing exceptional technical support to our clients.

 

About the Job:

You will be working in a fast-paced environment, taking ownership of IT related incidents/service requests via phone/e-mail/portal. You will be proactive and drive calls to resolution within SLA, acting as a first line escalation point for immediate issues and referring more complex issues to other teams.

 

Key Responsibilities:

  • Take/log/monitor/resolve IT related incidents/service requests via phone/e-mail/portal
  • Be proactive and “own” calls residing on the Service Desk
  • Drive/manage calls to resolution within SLA
  • Act as a first line escalation point (for immediate issues) and refer more complex issues
  • Liaise with customers and 3rd Parties
  • Develop & share content in Knowledge Base
  • Pro-actively resolve issues with service calls, escalating when required

 

What We Offer:

  • Competitive salary of £25,000 – £35,000 per annum
  • Opportunity to work with a leading IT company in the UK
  • Chance to develop your skills and career in IT
  • A dynamic and supportive work environment


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