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Service Desk Operations Analyst

3 weeks ago


London, Greater London, United Kingdom DGH Recruitment Full time

DGH Recruitment is looking for an exceptional IT Service Desk Analyst /1st/2nd Line Support Analyst to join our team in London. As a key member of our IT department, you will play a vital role in ensuring the smooth operation of our services.

The estimated annual salary for this role is £34,000 - £38,000, depending on your level of experience.

Job Description:

This is a permanent full-time position that involves providing high-quality technical support to end-users. You will be responsible for responding to calls, emails, and tickets in a timely and professional manner.

Main Responsibilities:

  • To provide first-line technical support to end-users via phone, email, or remote desktop sessions.
  • To troubleshoot and resolve technical issues using various diagnostic tools and techniques.
  • To collaborate with other teams to ensure seamless service delivery.

Requirements:

  • At least 2 years' experience in a fast-paced Service Desk environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a dynamic environment with multiple priorities and deadlines.