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Technical Service Desk Analyst

4 weeks ago

London, Greater London, United Kingdom First Abu Dhabi Bank (FAB) Full time

Job Overview

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We are currently looking for a skilled Technical Service Desk Analyst to join our dynamic team at First Abu Dhabi Bank (FAB). In this role, you will play a critical part in delivering exceptional customer service to our clients, providing expert technical support for our various bank systems and applications.

Main Responsibilities:

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  • Respond to and resolve technical inquiries from customers via phone, email, or in-person.
  • Maintain accurate records of customer interactions, incidents, and resolutions.
  • Collaborate with internal teams to identify and implement process improvements.
  • Participate in ongoing training and professional development to stay up-to-date with emerging technologies.

Requirements

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To succeed in this role, you will need 1-3 years of experience in a technical support position, excellent communication skills, and a passion for delivering top-notch customer service. A strong understanding of Windows Operating Systems, laptop and mobile devices management, and relevant software applications is also essential.

Our Benefits

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As a valued member of our team, you can expect a competitive salary range of around $30,000 - $50,000 annually, depending on your level of experience, plus a comprehensive benefits package that includes medical insurance, retirement savings plan, and generous paid time off.