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IT Service Desk Analyst

3 weeks ago

London, Greater London, United Kingdom DGH Recruitment Full time

Job Title: IT Service Desk Analyst

About the Company

DGH Recruitment is a leading recruitment agency with a strong presence in London. We are seeking an IT Service Desk Analyst to join our team, providing technical support to our clients and internal stakeholders.

The successful candidate will be responsible for delivering exceptional customer service, troubleshooting technical issues, and escalating complex problems to the relevant teams. Your skills in MS Office 365, Windows 10, and mobile devices will enable you to resolve technical queries efficiently.

Key Responsibilities:

  • Provide timely and effective support to clients and internal stakeholders.
  • Respond to requests via various channels, logging all issues accurately.
  • Educate clients on best practices and procedures for using our services.

Requirements:

  • MS Office 365 Suite (Outlook, Word, Excel, PowerPoint)
  • Windows 10
  • Mobile Devices – iOS & Android
  • Basic understanding of networks (LAN, WAN, WAP, Cloud, IP)

Salary: £32,000 - £42,000 per annum, depending on experience.