Leasehold Service Director

2 days ago


City of Westminster, Greater London, United Kingdom Hatched Recruitment Group Full time
Job Title: Interim Head of Leasehold and Income Services

About the Role:

Hatched Recruitment Group is seeking an experienced professional to lead the Leasehold and Income Service. This hybrid role requires regular on-site attendance and involves managing relationships with elected Members, senior managers, and external stakeholders.

Key Responsibilities:

  1. Oversee the efficient delivery of the Leasehold and Income Service, ensuring customer-focused outcomes.
  2. Lead rent and service charge setting processes, including Member sign-off and resident engagement.
  3. Drive improvements in service delivery by actively seeking customer feedback and promoting equality and diversity.
  4. Ensure compliance with social housing legislation, regulation, and consumer standards.

About You:

  • Extensive experience in managing a Local Authority Leasehold and Income Service with expert knowledge of social housing legislation, regulation, and finance.
  • Proven leadership skills with the ability to influence and engage effectively through excellent written and verbal communication.
  • A customer-focused mindset, ensuring services are designed and reviewed from the perspective of residents.

Salary: £65,000 - £80,000 per annum (dependent on experience)



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