Leasehold Service Director
2 days ago
About the Role:
Hatched Recruitment Group is seeking an experienced professional to lead the Leasehold and Income Service. This hybrid role requires regular on-site attendance and involves managing relationships with elected Members, senior managers, and external stakeholders.
Key Responsibilities:
- Oversee the efficient delivery of the Leasehold and Income Service, ensuring customer-focused outcomes.
- Lead rent and service charge setting processes, including Member sign-off and resident engagement.
- Drive improvements in service delivery by actively seeking customer feedback and promoting equality and diversity.
- Ensure compliance with social housing legislation, regulation, and consumer standards.
About You:
- Extensive experience in managing a Local Authority Leasehold and Income Service with expert knowledge of social housing legislation, regulation, and finance.
- Proven leadership skills with the ability to influence and engage effectively through excellent written and verbal communication.
- A customer-focused mindset, ensuring services are designed and reviewed from the perspective of residents.
Salary: £65,000 - £80,000 per annum (dependent on experience)
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