Service Delivery Director
19 hours ago
Welcome to this exciting opportunity to lead the Leasehold and Income Service at Westminster City Council. As a seasoned professional, you will be responsible for overseeing the efficient delivery of customer-focused outcomes. This role requires strong leadership and stakeholder management skills, with the ability to influence and engage effectively through excellent written and verbal communication.
About the Role
This is a hybrid role, requiring regular on-site attendance on a weekly basis. You will work closely with the Director of Housing Services and Resident Engagement to ensure the Leasehold and Income Service operates efficiently and effectively. Your key responsibilities will include overseeing the service to deliver efficient, customer-focused outcomes, leading rent and service charge setting processes, and managing relationships with elected Members, senior managers, and external stakeholders.
Required Skills and Qualifications
To succeed in this role, you will need extensive experience in managing a Local Authority Leasehold and Income Service, with expert knowledge of social housing legislation, regulation, and finance. Proven experience of working within complex services and political environments, collaborating with elected Members, senior managers, and partner organizations is also essential. A customer-focused mindset, ensuring services are designed and reviewed from the perspective of residents, is crucial.
Benefits
We offer a competitive salary range of £60,000 - £80,000 per annum, depending on experience. If you are interested in this role, please send your updated CV in the first instance. We look forward to hearing from you.
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Service Delivery Director
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