Client Services Director

17 hours ago


City of Westminster, Greater London, United Kingdom Carrington West Full time
About the Position

Carrington West is seeking a Client Services Director to join our team. As a key member of our organisation, you will be responsible for leading the delivery of exceptional services to residents, while ensuring compliance with social housing legislation and regulation.

Main Responsibilities:
  • Develop and implement effective operational strategies to deliver high-quality services to residents.
  • Collaborate with senior leadership to identify opportunities for service innovation and optimization.
  • Maintain strong relationships with stakeholders, including Members, residents, and colleagues.
  • Ensure services meet social housing legislation, regulation, and consumer standards.
Requirements

We are looking for a highly skilled professional who possesses:

  • Extensive experience in managing Local Authority Leasehold and Income Services.
  • A strong understanding of social housing legislation, consumer standards, and financial frameworks within a Local Authority setting.
  • Excellent leadership and management skills, with the ability to motivate and develop a high-performing team.
Compensation and Perks

We offer a competitive salary of £75,000 per annum, depending on experience, plus benefits. This includes a range of perks and rewards that demonstrate our commitment to supporting the well-being and career development of our employees.



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