Director of Resident Services
5 days ago
Carrington West is working with a forward-thinking housing organisation to find a highly skilled Interim Head of Leasehold and Income Services.
This strategic role involves leading a high-performing team dedicated to delivering exceptional services for residents in Victoria, London.
The successful candidate will work closely with senior leadership to ensure compliance with social housing legislation and regulation, while driving improvements in rent and service charge processes and delivering a customer-centric approach.
Key Responsibilities- Leasehold and Income Service Management: Oversee the efficient operations of the Leasehold and Income Service, ensuring excellent customer service and compliance with all relevant legislation and standards.
- Rent and Service Charge Setting: Lead the rent and service charge setting processes, ensuring thorough Member sign-off and active resident engagement.
- Customer Feedback and Service Improvements: Actively seek and implement customer feedback to drive service improvements, focusing on equality, diversity, and inclusivity in all aspects of the role.
- Service Compliance and Innovation: Ensure services meet social housing legislation, regulation, and consumer standards, identifying opportunities for service innovation and optimization.
- Leadership Experience: Extensive experience managing Local Authority Leasehold and Income Services, including expertise in rent and service charge processes.
- Social Housing Knowledge: Strong understanding of social housing legislation, consumer standards, and financial frameworks within a Local Authority setting.
- Commitment to Resident Engagement: Demonstrated commitment to resident engagement, equality, and diversity, ensuring services reflect the needs and perspectives of residents.
Estimated Salary: £80,000 per annum, dependent on experience.
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Leasehold and Income Service Director
1 week ago
City of Westminster, Greater London, United Kingdom CV-Library Full timeAbout the RoleWe are seeking an experienced Interim Head of Leasehold and Income Services to lead our high-performing service for residents. Reporting directly to the Director of Housing Services and Resident Engagement, you will ensure efficient and effective service delivery while providing exceptional customer service. This hybrid role requires regular...
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Client Services Director
5 days ago
City of Westminster, Greater London, United Kingdom Carrington West Full timeAbout the PositionCarrington West is seeking a Client Services Director to join our team. As a key member of our organisation, you will be responsible for leading the delivery of exceptional services to residents, while ensuring compliance with social housing legislation and regulation.Main Responsibilities:Develop and implement effective operational...
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Leasehold Service Director
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City of Westminster, Greater London, United Kingdom CV-Library Full timeJob Title: Leasehold Service DirectorAbout the Role:Remedy Social Work is seeking an experienced professional to lead our Leasehold and Income Service. The successful candidate will oversee the efficient delivery of services, ensuring exceptional customer experience for residents. This hybrid role requires regular on-site attendance.Key Responsibilities:1....
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Director of Residential Services
1 week ago
City of Westminster, Greater London, United Kingdom CV-Library Full timeJob Overview: Remedy Social Work is seeking a skilled professional to fill the role of Director of Residential Services. As part of our team, you will be responsible for leading our Leasehold and Income Service, ensuring exceptional customer experience for residents.Key Responsibilities:1. Develop and implement policies and procedures to improve service...
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Client Services Director
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City of Westminster, Greater London, United Kingdom Hatched Recruitment Group Full timeAbout the Role:We are seeking a Client Services Director to lead our Leasehold and Income Service, driving efficient and effective operation while providing exceptional customer service.The ideal candidate will have experience in managing complex services and political environments, collaborating with elected Members, senior managers, and partner...
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Service Delivery Director
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Resident Experience Manager
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Senior Manager of Resident Engagement
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Director of Housing Services and Compliance
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Service Delivery Director
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Director of Leasehold Services
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Leasehold and Income Services Director
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Strategic Leasehold Services Director
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