Client Services Director

5 days ago


City of Westminster, Greater London, United Kingdom Hatched Recruitment Group Full time
About the Role:

We are seeking a Client Services Director to lead our Leasehold and Income Service, driving efficient and effective operation while providing exceptional customer service.

  • The ideal candidate will have experience in managing complex services and political environments, collaborating with elected Members, senior managers, and partner organizations.
  • Strong leadership and stakeholder management skills, with excellent written and verbal communication, are essential for this role.

Key Responsibilities:

  1. Oversee the Leasehold and Income Service, ensuring compliance with social housing legislation, regulation, and consumer standards.
  2. Manage rent and service charge setting processes, including Member sign-off and resident engagement.

Salary: £85,000 - £105,000 per annum, depending on experience.



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