Resident Experience Manager

6 days ago


City of Westminster, Greater London, United Kingdom Hatched Recruitment Group Full time
About the Job:

We are seeking a Resident Experience Manager to oversee our Leasehold and Income Service, ensuring exceptional customer service and efficient operation.

  • The ideal candidate will have experience in managing complex services and political environments, collaborating with elected Members, senior managers, and partner organizations.
  • A customer-focused mindset, designing and reviewing services from the perspective of residents, is essential for this role.

Key Responsibilities:

  1. Drive improvements in service delivery by actively seeking customer feedback and promoting equality and diversity.
  2. Maintain relationships with elected Members, senior managers, and external stakeholders, responding to enquiries and producing detailed reports.

Salary: £87,500 - £112,500 per annum, depending on experience.



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