Customer Experience Director

16 hours ago


City of Westminster, Greater London, United Kingdom Hatched Recruitment Group Full time
Key Responsibilities
  • Oversee the Leasehold and Income Service to deliver efficient, customer-focused outcomes.
  • Lead rent and service charge setting processes, including Member sign-off and resident engagement.
  • Manage relationships with elected Members, senior managers, and external stakeholders.
  • Drive improvements in service delivery by actively seeking customer feedback and promoting equality and diversity.


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