Director of Leasehold Operations
1 day ago
Lead a high-performing service for residents
The role requires efficient and effective operation, providing exceptional customer service.
About the Position:- Develop and implement strategies to drive resident satisfaction.
- Collaborate with senior managers to achieve business objectives.
- Oversee the Leasehold and Income Service, focusing on customer-centric outcomes.
- Manage rent and service charge processes, ensuring transparency and engagement.
- Maintain relationships with elected members, senior managers, and external stakeholders.
- Drive improvements in service delivery through customer feedback and equality initiatives.
- Ensure compliance with social housing legislation and consumer standards.
- Experience in managing complex services and political environments.
- Strong leadership and stakeholder management skills.
- A customer-focused mindset, designing services from the resident's perspective.
- A demonstrated commitment to equality and diversity, promoting inclusivity.
Estimated Salary: £87,000 per annum, based on London rates.
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