Director of Leasehold Operations

1 day ago


City of Westminster, Greater London, United Kingdom Hatched Recruitment Group Full time

Lead a high-performing service for residents

The role requires efficient and effective operation, providing exceptional customer service.

About the Position:
  • Develop and implement strategies to drive resident satisfaction.
  • Collaborate with senior managers to achieve business objectives.
Key Responsibilities:
  1. Oversee the Leasehold and Income Service, focusing on customer-centric outcomes.
  2. Manage rent and service charge processes, ensuring transparency and engagement.
  3. Maintain relationships with elected members, senior managers, and external stakeholders.
  4. Drive improvements in service delivery through customer feedback and equality initiatives.
  5. Ensure compliance with social housing legislation and consumer standards.
Essential Skills and Qualifications:
  • Experience in managing complex services and political environments.
  • Strong leadership and stakeholder management skills.
  • A customer-focused mindset, designing services from the resident's perspective.
  • A demonstrated commitment to equality and diversity, promoting inclusivity.

Estimated Salary: £87,000 per annum, based on London rates.



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