Insurance Support Specialist

5 days ago

Liverpool, Liverpool, United Kingdom Pro Insurance Solutions Ltd Full time

**Job Summary**

Pro Insurance Solutions Ltd is seeking a highly skilled and experienced Underwriting Support Assistant to join our team. As an Underwriting Support Assistant, you will play a crucial role in supporting the Underwriting Support Managers and the Underwriting teams on a day-to-day basis.

**Key Responsibilities**

  • Provide submission clearance for new risks and ensure timely and accurate processing.
  • Support new brokers through the accreditation process and ensure a smooth onboarding experience.
  • Prepare quote, certificate, and policy documentation with precision and attention to detail.
  • Manage and follow up on audit requirements to ensure compliance and accuracy.
  • Monitor and manage new surveys and subsequent requirements to ensure timely completion.
  • Support new coverholders through the approval process and ensure seamless integration.
  • Chase and manage coverholder bordereau to ensure timely completion and accuracy.
  • Understand individual (re)insurance contract details, including notification requirements, security requirements, reinstatements, cancellation notices, and provide reporting and management oversight.
  • Ensure timeliness and accuracy of security requirements (LOCs and Funds withheld) in support of the underwriting business.
  • Understand underwriting support processes and systems, extract and manipulate submission-related data from broker portals, and act as treaty statement liaison and monitor dual signature requirements.
  • Quality check risk recording instructions and ensure 'Right First Time' prior to issuance to the offshore team and report quality measures.
  • Identify and transition tasks from onshore to offshore teams and build and maintain excellent working relationships with the underwriting team.
  • Monitor workflow tools and ensure tasks are completed within appropriate timeframes.

**Requirements**

  • Relevant (re)insurance industry experience, ideally within Underwriting Community.
  • Excellent verbal and written communication skills.
  • Able to use discretion in working to resolve process issues that ensure the success of our established global outsourcing models.
  • Possess a continuous improvement mindset.
  • Ability to work flexibly in order to complete duties of the role, particularly during peak underwriting periods.
  • Proven ability to prioritize and organize effectively.
  • Proven ability to work with speed and accuracy, particularly under pressure.
  • Experience supporting work allocation and working to SLAs/tight deadlines.
  • Proven experience of building and maintaining good working relationships.

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