Customer Service Representative
5 days ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Acorn Insurance Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their queries, and resolving any issues in a timely and professional manner.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and up-to-date information to customers about their insurance policies
- Make changes to customers' insurance policies as required
- Deal with customer queries related to direct debit payments
- Identify and assess customer needs to achieve satisfaction and a one-call resolution
- Ensure all customer records are updated accurately
- Contact customers by phone and email for outstanding documentation
- Ensure that all FCA compliance procedures are adhered to at all times
- Investigate and resolve customer complaints
- A positive 'can-do' attitude
- Excellent verbal and written communication skills
- Great listening skills
- High level of accuracy and attention to detail
- Good problem-solving skills
- Ability to work in a fast-paced environment
- Ability to multi-task and manage time effectively
- Ability to demonstrate patience and empathy
- Excellent customer service skills, incorporating a confident and pleasant telephone manner
- Previous customer service experience
Acorn Insurance Ltd is a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
What We Offer- Enhanced annual leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade and length of service
- Additional buy and sell holidays
- Company sick pay scheme
- Company-paid maternity and paternity leave
- Generous company pension scheme
- A comprehensive mental health support system via the Health Assured Employee Assistance Programme (EAP)
- A wide network of mental health first aiders
- Our very own reward and discount platform 'Your Tomorrow'
- Fresh fruit deliveries twice a week
- £250 refer-a-friend bonus
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Regular employment engagement, including ongoing competitions with fantastic prizes
- Charity fundraising events
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