Customer Service Representative

6 days ago

Liverpool, Liverpool, United Kingdom Capita Full time
Job Description

About the Role

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Capita. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their financial needs are met and exceeded.

Key Responsibilities

  • Provide personalized support to customers, understanding their financial situations and offering solutions to help them achieve financial stability.
  • Build strong relationships with customers, empathizing with their concerns and delivering excellent customer service.
  • Stay up-to-date with industry developments and regulatory requirements, ensuring compliance and adherence to company policies.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Participate in ongoing training and development to enhance skills and knowledge, staying ahead of industry trends and best practices.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Proven experience in a customer-facing role, preferably in a financial services or collections environment.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions.
  • Strong problem-solving skills, with the ability to analyze complex customer issues and provide effective solutions.
  • Proficiency in using multiple computer systems and software applications.

What We Offer

  • A competitive salary and benefits package, including a pension scheme and life assurance.
  • Opportunities for career growth and professional development, with a clear path for advancement within the company.
  • A dynamic and supportive work environment, with a focus on employee well-being and work-life balance.
  • Access to exclusive discounts and benefits, including a cycle-to-work scheme and employee network groups.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our global recruitment team.

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