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Customer Service Representative

2 months ago

Liverpool, Liverpool, United Kingdom Reed Full time

Job Title: Customer Service Representative

Job Type: Permanent

Salary: £25,000 - £28,000 DOE

Location: Liverpool

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Reed. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and effective customer support via phone, email, and other communication channels
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Work closely with internal teams to resolve customer issues and improve overall customer satisfaction
  • Develop and maintain a thorough understanding of our products and services to provide accurate and helpful information to customers
  • Collaborate with colleagues to identify and implement process improvements to enhance customer experience
  • Meet or exceed customer satisfaction targets and key performance indicators (KPIs)

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and customers
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office Suite, particularly Excel and Outlook
  • Previous experience in a customer-facing role, preferably in a service desk or support environment

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.