Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our Scanning and Correspondence Team as a Customer Service Representative. As a key member of our Enquiry Centre, you will be the first point of contact for our callers, providing exceptional service and support to our customers.
As a Customer Service Representative, you will be responsible for handling incoming post, packages, and documents, as well as scanning and processing them on our work management system. You will also be required to complete post out duties and perform other administrative tasks as needed.
We are looking for someone who is able to work well in a team environment, has excellent communication and problem-solving skills, and is able to maintain a high level of accuracy and attention to detail.
Key Responsibilities- Provide exceptional customer service and support to our customers
- Handle incoming post, packages, and documents
- Scan and process documents on our work management system
- Complete post out duties and perform other administrative tasks as needed
- Work collaboratively with the team to achieve goals and objectives
We offer a competitive salary and benefits package, including 28 days holiday + Bank Holidays, Buy up to 3 additional days annual leave, Annual performance-related bonus, and a range of other benefits.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Please note that any offer of employment is subject to satisfactory pre-employment screening checks, including 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
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