Customer Service Representative

5 days ago

Liverpool, Liverpool, United Kingdom Direct Line Group Full time

At Direct Line Group, we're committed to providing exceptional customer service and creating a world where insurance is personal, inclusive, and a force for good. As a Customer Service Representative, you'll be the first point of contact for our customers, providing support and guidance to help them navigate their service or claims journey.

Our Motability team is dedicated to delivering outstanding customer care, and we're looking for a talented individual to join our team in Liverpool. You'll work closely with our customers, empathizing with their needs and providing reassurance and clear guidance to give them the confidence that they're in the safe hands of Direct Line Group.

We're proud to offer a comprehensive benefits package, including a 9% employer-contributed pension, 50% off home, motor, and pet insurance, and additional optional health and dental insurance. You'll also have the opportunity to earn an additional bonus twice a year based on your individual performance.

As a Customer Service Representative, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll work in a hybrid model that combines the best of both worlds, with a blend of home and office working. When you're in the office, you'll be part of a vibrant team that's dedicated to making a difference in the lives of our customers.

Our culture embodies what Direct Line Group is all about: being brilliant for customers every day. We're committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. If you're passionate about delivering exceptional customer service and making a difference in the lives of our customers, we'd love to hear from you.

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