Customer Service Representative

2 days ago

Liverpool, Liverpool, United Kingdom Reed Full time

Job Title: Customer Service Representative

Job Type: Permanent

Salary: £25,000 - £28,000 DOE

Location: Liverpool

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a vital role in providing exceptional support and resolving service issues in a timely and efficient manner.

This is an exciting opportunity to work with a leading business in the UK, offering a competitive salary, generous benefits package, and opportunities for professional growth in a diverse and inclusive environment.

Key Responsibilities:

  • Provide first-level customer support via telephone and ticketing systems
  • Assess and prioritize customer issues, escalating where necessary
  • Collaborate with internal teams to resolve customer issues and improve service delivery
  • Communicate effectively with customers, providing regular updates on issue progress
  • Contribute to the continuous improvement of team processes and customer experience

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Understanding of IT Service Management methodology
  • Previous experience in a customer service role
  • Working knowledge of Microsoft Office suite

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and inclusive work environment

If you are a motivated and customer-focused individual looking for a new challenge, please apply for this exciting opportunity to join our team as a Customer Service Representative.

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