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Customer Service Representative

2 months ago

Liverpool, Liverpool, United Kingdom Acorn Insurance Full time

Job Summary:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Acorn Insurance. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and up-to-date information to customers about their insurance policies.
  • Make changes to customers' insurance policies as needed.
  • Identify and assess customer needs to achieve satisfaction and a one-call resolution.
  • Ensure all customer records are updated accurately.
  • Contact customers to obtain outstanding documentation.
  • Ensure compliance with all relevant regulations and industry standards.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Knowledge of insurance policies and regulations.
  • Ability to work independently and as part of a team.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

Language: English (en-US)