Customer Service Representative

2 weeks ago

Liverpool, Liverpool, United Kingdom Swish World Group Full time
Customer Service Representative

Swish World Group is a global leader in delivering high-quality products and services to customers worldwide. We are seeking a dedicated Customer Service Representative to join our team remotely.

This role offers the flexibility to work from home while providing top-tier customer support. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Provide information about products, services, and company policies to customers.
  • Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
  • Process orders, returns, and exchanges while ensuring accuracy in customer accounts.
  • Collaborate with internal teams, such as sales, marketing, and product development, to address customer feedback and concerns.
  • Maintain detailed records of customer interactions and follow up on unresolved inquiries.
  • Identify opportunities to enhance the customer experience and suggest improvements.
  • Stay up-to-date with product knowledge and company updates to provide accurate information.

Required Skills and Experience:

  • Previous experience in a customer service or support role is preferred.
  • Excellent verbal and written communication skills in English.
  • Ability to multitask and manage time effectively in a remote work setting.
  • Proficiency with CRM systems, email, and live chat tools.
  • Problem-solving skills with a customer-first attitude.
  • Strong attention to detail and the ability to handle high volumes of inquiries.
  • Self-motivated and able to work independently without supervision.

Perks and Benefits:

  • Competitive Pay: £25.00 per hour, with opportunities for bonuses based on performance.
  • Remote Work: Flexibility to work from the comfort of your home, anywhere in the UK.
  • Professional Development: Access to ongoing training and development opportunities.
  • Flexible Hours: Work schedule that supports a great work-life balance.
  • Employee Discounts: Enjoy discounts on Swish World Group products and services.
  • Supportive Team: Be part of a friendly, collaborative, and supportive team environment.

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