Insurance Claims Professional
7 days ago
We are seeking a highly skilled and experienced Senior Claims Handler to join our Fleet and Specialist product team at Acorn Insurance & Financial Services LTD. As a Senior Claims Handler, you will play a critical role in managing a portfolio of motor claims from start to settlement, ensuring exceptional service and relationship management to our Fleet customers.
Key Responsibilities- Claims Validation and Assessment: Validate all claims for indemnity and fraud, assess liability, and communicate our decision to claimants or representatives in a timely manner.
- Claimant Communication: Establish our exposure in respect of all Heads of Damage, ensuring key information is obtained and updated on the claim file.
- Quantum Assessment: Accurately assess claims presented using relevant tools and identify cases where intervening on vehicle losses will reduce our overall exposure.
- Indemnity Spend Management: Minimize indemnity spend through commercial decision making and proactive diary management to monitor and progress cases.
- Reserve Management: Apply and investigate to ensure accurate reserves in line with company guidelines.
- Performance Accountability: Account for own performance against set objectives and adhere to best practice and key strategies.
- File and Portfolio Management: Effectively manage files and portfolios, and assist with coaching and mentoring of less experienced handlers.
- Strong Insurance Background: A working knowledge in indemnity and experience in handling Injury claims outside of the Low Value Personal Injury claims Portal.
- Persuasive Communication: Persuasive, strong, and confident communicator with the ability to relationship manage and use own initiative to explore all options to achieve the best outcome for the business.
- Commercial Awareness: Significant PI and/or credit hire claims experience, commercial market awareness, and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.
- Team Player: Ability to work as part of a team, work in a culture of openness, trust, and respect, and have strong organisation skills with the ability to prioritise tasks.
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
We celebrate difference and it's essential to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
What We Offer- Enhanced Annual Leave: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays).
- Additional Benefits: Additional Buy & Sell Holidays, Company Sick Pay Scheme, Company Paid Maternity & Paternity Leave, Generous Company Pension Scheme, High Street vouchers and discounts, Fresh fruit Deliveries twice a week*, £250 Refer a friend bonus, Cycle to work scheme, Free eye test vouchers and a contribution towards the frames, Free self-development & qualifications via Magpie Learning, A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions, Regular Employment Engagement including ongoing competitions with fantastic prizes, Charity fundraising events.
*On selected sites
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